We have thousands of happy customers and have a clear refund and replacement policy for artwork purchased online from our gallery.

Faulty or damaged items

If, for any reason, your item arrives damaged or is lost in transit, we will either replace it, if possible, within seven working days or refund you in full within 14 days. We will require evidence of the fault or damage to be provided within 48 hours of delivery. This can often be emailed via a smartphone. Please keep any packaging; we may also need to see this or ask you to use that for a return.

Cancellations & refunds

Our online and telephone order customers have the right to cancel specific orders up to 14 days after the order is placed unless the item is a bespoke custom-produced* item like our homeware, art poster prints, canvas prints, open edition prints, phone cases, & clothing as those are all produced in different locations around the world to specific sizes, colours and specifications for you. Please order carefully, as these orders are not cancellable or refundable.

We cannot offer refunds for orders that arrive later than you expected or hoped for, as this is out of our control. We strive to deliver every order as fast as possible to you, and this is free of charge for almost all items. We do not offer a fast overnight delivery service at a higher cost as we already prepare and ship as fast as possible.

If you wish to return an eligible item to us, please ensure you have packaged it securely using the same or equivalent packaging material that it arrived in. Contact us at the gallery before you send the item to us for our return address details.

We will refund you within 14 days of receiving the goods in perfect condition.

Our customers cover the shipping costs back to us and the costs of delivery we incurred for the order for all cancellations. Even though we offer free delivery, we incur shipping expenses and will need to deduct those costs for any cancellations from the refund.

We can only accept returns and requests from the person who purchased the item.

Incorrect or Incomplete Delivery Addresses

We cannot refund or replace goods if they do not arrive or arrive at the incorrect location due to the wrong address, incomplete addresses, or errors in the delivery address on orders. Please ensure all address details are accurate and complete when placing your order.

*Custom-produced bespoke items that are made-to-order

We are unable to accept returns of custom-made, bespoke items. If there is a fault, a replacement will be sent once agreed upon.

Phone Cases
Please order carefully, as each case is created especially for you with the painting of your choice on the handset model and size of your choice and in the finish of your choice. We are unable to accept return requests as they are custom-produced items.

Art Poster Prints, Open Edition Prints & Canvas Prints
Please order carefully as each print is created especially for you with the painting of your choice on the size of your choice and framed to your preference. We are unable to accept return requests as they are custom-produced items.

Art Mugs
Please order carefully, as each mug is created especially for you with the painting of your choice on the size of your choice. We are unable to accept return requests as they are custom-produced items.

Clothing
Please order carefully, as each item is created especially for you with the painting of your choice in the size and colour of your choice. We are unable to accept return requests as they are custom-produced items.

Homeware
Please order carefully, as each item is created especially for you at the point of purchase by our working partners.